FAQ
What materials are used in the sofas, coffee tables, and floor lamps? Our sofas feature durable, stain-resistant fabrics or genuine leather (as specified per product) with high-density foam cushions for comfort and longevity. Coffee tables are crafted from solid wood, engineered wood, or tempered glass paired with sturdy metal frames. Floor lamps use metal, wood, or ceramic bases, with linen or glass shades—all materials are detailed in individual product descriptions.
Are the product dimensions accurate? We provide approximate dimensions for all products, with slight variations (±1-2 cm) possible due to manufacturing processes. Product images are for reference; lighting and screen resolution may cause minor color differences. For precise measurements, refer to the “Specifications” section on each product page.
Do sofas require assembly? Most sofas come partially assembled, requiring only minimal steps (e.g., attaching legs) with included tools and instructions. Larger sofas may arrive fully assembled. Assembly requirements are clearly noted on each sofa’s product page to avoid surprises.
Order & Payment Questions
How can I check my order status? After placing an order, you will receive a confirmation email with a tracking link once your order is dispatched. Use this link to monitor delivery progress in real time. Order status can also be viewed via your account dashboard on our website.
Which payment methods are accepted? We accept major credit cards, debit cards, and secure digital payment methods. All transactions are encrypted via SSL to protect your payment information. Prices exclude taxes, duties, and shipping fees, which are calculated at checkout based on your location.
Can I change or cancel my order after placement? Orders can be modified or canceled only if they have not yet been processed or dispatched. Please submit your request promptly; once production or shipping has begun, changes or cancellations may not be possible. We will notify you via email if your request is approved.
Shipping & Delivery Questions
How long does delivery take? Domestic orders typically arrive within 7-14 business days after processing (2-5 business days). International orders may take 15-30 business days, depending on customs clearance. Delays due to weather, customs, or carrier issues may occur and will be communicated to you promptly.
Do you deliver to all locations? We offer delivery to most domestic and international locations. However, some remote areas may be excluded or incur additional shipping fees. Enter your address at checkout to confirm delivery availability and associated costs.
Is a signature required for delivery? Yes, a signature is required upon delivery to ensure the safe receipt of your furniture. If you are unavailable, the carrier will leave a notice to reschedule delivery or arrange pickup from a local facility.
Returns & Damages Questions
What is the return policy? Unused, undamaged products in original packaging can be returned within the specified window (detailed in our Terms & Conditions). Custom items are non-returnable unless defective. Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item, defect).
What should I do if my item arrives damaged? Inspect your order immediately upon delivery. Document damage with photos/videos of the packaging and item, then report it within 48 hours. We will coordinate with the carrier to assess damage and arrange a replacement, repair, or refund as appropriate.